After the chaos of cancellations, the entanglements of compensation and reimbursement finally exhausted the patience of passengers. Among the 200,000 French stranded abroad at the height of paralysis of the aerial system, many are hoping today support at least part of the costs occasioned by delays or cancellations. To facilitate this, the Secretary of State for Tourism, Herv? Novelli, announced Monday the appointment of a mediator. But without doubt, the obstacle course is just beginning for those who have had their travel disrupted. At what rights can they claim, however? Airlines and tour operators are legally bound to compensate their passengers injured?
As regards the reimbursement of airfare, the situation is quite simple.The European airline passengers stranded abroad can count on the Brussels regulation, which imposes a clear obligation "to rerouting passengers in conditions similar transport and as soon as possible," except to reimburse their customers full Fast Cash advance loan. The standards at the start of the European Union are even stricter: in case of postponement or cancellation before the trip, are all airlines, including those who are not European, that are required reimburse or provide their flight. A right that the European Commission intends to enforce. The spokesman for Transport Commissioner Siim Kallas Friday, April 16 and encouraged the citizens to "assert their rights, even in exceptional circumstances such as these."
Commercial gesture
Photo credits: Le Figaro